Special Needs
Parking
| Street Level
| Club Loge
| Terrace Level |
Click here to download the Persons with Disabilities Guide.
Persons with Disabilities Guide
Lucas Oil Stadium OverviewLucas Oil Stadium is a fully accessible facility. All entrances into the stadium are accessible. Guests may use ramps, elevators and escalators to move between all levels. Accommodations for persons with disabilities include family restrooms, accessible ticket and concession counters, first-come, first-serve designated parking, assistive listening devices and wheelchair availability. Please continue reviewing this document for a full array of accommodations and amenities for people with disabilities.
Loading & Unloading Points
Guests may be dropped off and/or picked up on the southwest corner pull-through location off of Missouri Street, or on the northeast side of the stadium, on Capitol Avenue by the Colts Pro Shop. Please refer to the Parking map for further information.
Parking
Lucas Oil Stadium owns and operates multiple parking lots surrounding the stadium. All guests are encouraged to arrive early in an attempt to secure parking that most accommodates their needs.
Lucas Oil Stadium also encourages guests with disabilities to evaluate the event in which they are attending in order to assist themselves in determining arrival time to the stadium area.
The primary accessible parking location is located in the South Lot with access off of Missouri Street on the west side of the stadium. A valid placard or license plate is required for access to these spaces. Spaces will be available for purchase during events and are available on a first-come, first-serve basis.
Seating/Seating Relocation
Lucas Oil Stadium is pleased to provide fully integrated accessible seating for fans with disabilities and their guests. Guests with disabilities are encouraged to select their choice of seats from a wide array of options provided by the stadium.
Guests with disabilities holding non-accessible tickets are invited to any ticket window of the ticket office to request the exchange of their ticket that appropriately meets their needs (The Ticket Office is located in the southeast corner of Street Level, across from Section 118).
Concessions
All concession stands in Lucas Oil Stadium are accessible. Large print menus are available upon request. Accessible public drinking fountains are also available on all levels throughout the stadium. Please refer to the Concourse Level maps for further information.
Restrooms
Restrooms located throughout Lucas Oil Stadium are accessible. In addition, all single Family Restrooms are available on all levels and quadrants of the stadium to accommodate special needs for people with disabilities. Please refer to the Concourse Level maps for further information.
Wheelchair Availability/Transportation Assistance
A limited number of wheelchairs are available on a first-come, first-serve basis at Guest Services kiosks throughout Lucas Oil Stadium. In the absence of an emergency, a valid driver’s license or other suitable identification will be required as a deposit for the wheelchair. Wheelchairs may not be removed from the facility. A fee will be imposed for any wheelchairs not returned to any of the Guest Services kiosks.
First Aid
Clarian Health provides First Aid to all public events inside Lucas Oil Stadium. The main First Aid office is located in the northwest corner of Street Level, adjacent to Section 145. For emergencies during events, please find the nearest usher or contact Lucas Oil Stadium Security from any red house phone by dialing x4000. Please refer to the Concourse Level maps for further information.
Power Stations
Power stations are available for recharging wheelchairs and other battery operated mobility aid devices. These stations are also available for operating respirators and other medical device equipment. Please contact Lucas Oil Stadium security, Guest Services or First Aid personnel for assistance in securing use of these stations.
Assistive Listening Devices
Assistive Listening Devices are available during all major events. Please visit any of the Guest Services kiosks located throughout the stadium for assistance.
Assistive Animals
Lucas Oil Stadium welcomes guests with disabilities and their assistive animals. While it is not necessary, we encourage guests with assistive animals to contact Lucas Oil Stadium management in advance of the event in order to most appropriately accommodate the needs of the guest and their animal.
TTY Telephone
Lucas Oil Stadium provides a TTY telephone in the ticket office (317.262.3578)
Guest Services
Guest Services staff is stationed throughout the stadium, and will assist guests with disabilities with general questions. Guest Services personnel are uniformed and easily recognizable. The uniform attire includes khaki pants, blue shirt and red sweater.
There are five (5) Guest Services kiosks located throughout the stadium. All Guest Services kiosks are equipped and prepared to assist with wheelchairs and assistive listening devices, as well as any other related questions regarding special needs. Please refer to the Concourse Level maps for further information.
Guest Services Kiosk Locations
Street Level – There are two (2) kiosks on Street Level.
- Southeast corner of the Clarian Health Plaza adjacent to Section 121
- Southwest corner of Chevy Plaza adjacent to Section 132
Club/Loge Level – There is one (1) kiosk located on the Club/Loge Level.
- Southwest corner adjacent to Section 330
Terrace Level – There are two (2) kiosks located on the Terrace Level.
- Southeast corner, by elevator lobby adjacent to Section 519
- Northwest corner, by elevator lobby adjacent to Section 545
Contact Information
| Lucas Oil Stadium | 317.262.8600 |
| Indianapolis Colts | 317.297.COLT (2658) |
| Guest Services | 317.262.8600 |
| LOS Ticket Office | 317.262.3389 |
| Colts Ticket Office | 317.299.3663 |
| TicketMaster | 317.239.5151 |
| Event Hotline | 317.262.3452 |
| ICCLOS Jobline | 317.262.3473 |
| Lost & Found | 317.262.4000 |
| Centerplate | 317.262.3500 |
| CSC | 317.262.3493 |
For more information, please refer to the Lucas Oil Stadium Guest Information Guide, or for answers to questions about the stadium and its accessibility to guests with disabilities, please contact Guest Services at 317.262.8600.